We are committed to your pet’s health

Our team consists of highly skilled veterinary doctors, veterinary nurses, and assistants. We are knowledgeable and experienced, and we provide the very best medical care for your pet. Because we care, the humane and loving treatment of your pet is our top priority. Each member of our team is trained to provide you with the best possible care when handling your pet.

Education is a key component to our success. Continuing education keeps our team updated with current and innovative veterinary products and techniques. We strive to provide client education and enhance client/pet relations while providing excellent health care services. Our entire team, from administrators to nurses to doctors, is committed to providing your pet with the care needed to live a long and happy life.


Veterinarians care for the health of animals and work to protect public health. They diagnose, treat, and research medical conditions and diseases of pets, livestock, and other animals

Dr. Kandra L. Jones, DVM

Dr. Kandra Jones is a Jacksonville native. She graduated from the University of Florida in 1974 and continued her education at Auburn College of Veterinary Medicine where she graduated in the top 3% of her class in 1978. She established Mandarin Veterinary Clinic in 1985. Her pursuit of excellence in the treatment of small animals, utilization of the latest technology and standards of care have placed Mandarin Veterinary Clinic among the top 12% of hospitals in the United States as certified by the American Animal Hospital Association meeting the most rigid standards of care and treatment of small animals.

The Clinic has won 1st place in the Regional Dental Awareness Program every year since 2004. Dr. Jones’s primary specialties are in the areas of internal medicine, dermatology, and dentistry. She donates time to local pet charities and participates in spay-neuter programs to control pet overpopulation as well as organizing and leading two spay-neuter projects in the Bahamas.

Dr. Jones has served on the State of Florida Board of Veterinary Medicine since 1988 and is Chairperson of its Committee on Standards of Care. Further, she is a member of the American Animal Hospital Association, the American Veterinary Medical Association, the Florida Veterinary Medical Association, and the Jacksonville Veterinary Medical Society.

Dr. Monica P. Hall, DVM

Dr. Monica P. Hall received her Doctorate of Veterinary Medicine from Tuskegee University in 2007.

She practiced small animal veterinary medicine in Auburn, Alabama until 2015.  At that time, her family moved to Jasper, Alabama, where she continued to practice small animal medicine and surgery until her family’s recent move to Fleming Island, Florida.

Dr. Hall joined Mandarin Veterinary Clinic in October 2019 and has continued her special interests in dermatology, dentistry, and internal medicine, utilizing the latest technology available including ultrasound and digital radiographic equipment.

Dr. Monica has been married to Johnathan Hall for 15 years.  They have three amazingly rambunctious boys.  Jake is 10, Jase is 4, and James is 2.  They have a yellow lab and a standard poodle.  They are a family that loves the outdoors, beaches, and sports.

Hospital Administration

Jennie Gagnon, Hospital Administrator

Jennie has been working with us since October of 2000. She was born and raised in Ocala and moved to Jacksonville in 1999 to attend the University of North Florida. In 2003, she graduated with a degree in Criminal Justice but decided to stay at Mandarin Veterinary Clinic and follow her passion for animals. Jennie is a proud Navy wife and a devoted mother to her three children Dakota, Connor, and Randie.

Jennie’s areas of responsibility encompass veterinary practice administration, operational plans, training of staff, funds and resource management, data automation, staffing, safety and security, and the review/evaluation/analysis of the past performance of the practice.  Jennie strives to effectively use all available resources to provide the best possible patient care to animals treated by the hospital.  She understands the critical balance between the administrative and clinical functions in the veterinary health care delivery system and possesses the ability to coordinate and control programs and resources to achieve this balance.

Jennie enjoys camping, fishing, boating, swimming and spending time outdoors with her family.  She also enjoys cooking, reading and taking naps!  Jennie and her family have an English Pointer, Duke, and three cats, Binks, Jabba and Gremlin.

Julia Albers, Administrative Assistant

Julia lived in Green Cove Springs for most of her life and moved to Oakleaf in 2019. In 2020, she graduated with a B.S. in biology from the University of Florida. Her passion has always been working with animals and hopes to go back to school one day to become a veterinarian.

Julia is responsible for assisting the hospital administrator to keep things organized and running on the business side of the office.

When she is not at work Julia enjoys volunteering at her local animal shelter doing adoption events and going to the dog park. She also enjoys doing Pilates, cooking, spending time with family, reading and binge-watching Netflix. Julia is a dog mom to a Golden Retriever, Anna and Chihuahua mix, Bentley.

Nurse Department

Veterinary nursing is the supportive care of animals receiving treatment within a veterinary practice. A veterinary nurse works as a member of the veterinary team, providing expert nursing care for sick animals. Veterinary nurses also play a significant role in educating owners on maintaining the health of their pets.

Shannon Menke, Lead Nurse

Shannon was born and raised in Edina, Minnesota. In 2004, she made the move to Jacksonville, Florida and started at the University of North Florida. She graduated from UNF in 2007 with a B.A. in Sociology and a minor in Social Welfare. While attending school, she worked as a veterinary technician gaining experience assisting doctors with surgeries, emergency situations, patient exams, laboratory tests and many other aspects of veterinary medicine.

Shannon’s passion has always been working with and helping animals, so in February 2016, she gladly accepted the position as a lead nurse at Mandarin Veterinary Clinic. She is ready and eager to assist Dr. Jones and continue her career in the veterinary field.

When not at work, Shannon enjoys spending time with friends, going to the pool, hiking and being outside as much as possible enjoying the Florida sunshine. If not outside, she’s usually enjoying some quiet time watching a movie or reading. She also spends a lot of time cheering on FSU, her favorite team, GO NOLES!! She has 3 four-legged family members at home: Mac, a Lab mix, and two cats Moose and Cleo (aka Kitten).

Reception Department

A veterinary receptionist is a receptionist who works for a veterinarian. Like any other receptionist, a vet receptionist has to be able to handle basic duties such as answering phones, opening mail, collect payments from customers before they leave the office and check people in for appointments, and must be familiar and comfortable around cats, dogs, and other household pets.

Libby Murphy, Lead Receptionist

Libby initially joined Mandarin Veterinary Clinic in 2006 and worked for us until 2013. She left us for a few years, graduated from FSCJ with honors and received her AA. Afterwards, Libby excitedly rejoined Mandarin Veterinary Clinic in 2019.

She grew up in El Paso, Texas, and moved to Tallahassee, Florida after graduating. She has four grown children, three sons, Tom, Scott, and Jamie, and one daughter, Samantha. She has six grandchildren, Adrian, Gabriella, Payton, Brycelyn, Samantha and Santiago. Libby also has one dog, Snoopy, a Chihuahua mix.

Libby is often the first smiling face that greets you when you bring your pet to the hospital, or just come in for a question. She is also the friendly voice you hear on the phone when you call the hospital. Libby keeps track of your furry family members’ appointments and reminders. She helps all of us remember that this practice is focused on the care of your family members and as such, we want everyone to feel comfortable and welcome inside our doors.

When Libby isn’t working, she enjoys spending time with her family, and watching college football. GO FLORIDA STATE SEMINOLES! She also has a third degree black belt in Taekwondo.

Shannon McLaughlin, Receptionist

Shannon has worked at Mandarin Veterinary clinic since March 2002. She works hard at maintaining the patient files, stocking supplies and ensuring that the pet waiting rooms are clean and comfortable for our four-legged clients. Shannon has overcome many obstacles in her life, one of which is being born with cerebral palsy. This has not prevented her from achieving many lifelong goals. With the help of her co-workers and job coach, she has realized her primary goal of working with animals.

In addition to working at Mandarin Veterinary Clinic, Shannon also enjoys competitive swimming, karate, YMCA exercise, cheering on the FSU football team and spending time with family and friends.


Kennel attendants provide daily care for boarded dogs and assist with kennel maintenance. They are involved with scheduling boarding appointments, cleaning cages and runs, bathing, grooming, exercising, feeding, administering medication, and monitoring the behaviour of boarded dogs.

Kenny Richards, Kennel Manager

Ken was born and raised in St. Louis, Missouri. After completing high school, he relocated to Jacksonville to be with his family. He is the proud father of a son named Dusty.

In 1992 he applied for a position at Mandarin Veterinary Clinic and fulfilled his lifelong dream of working with animals. He calls himself the “old dog on the block” He has been happily working with Dr. Jones since 1993. Ken is responsible for maintaining our hospital inventory and as the Kennel supervisor, he makes sure our kennels are kept sparkling clean.

When Ken is not working at the hospital, he enjoys boating, watching movies and lying by the pool with a good book! He has two cats, Rere and Lulu.